Frequently Asked Questions
Everything you need to know about shopping with MyWayUp.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Are your products sustainably sourced?
Yes, we prioritize quality and ethics. All MyWayUp products are manufactured using sustainable materials and fair-labor practices to ensure the best impact on the planet.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I change or cancel my order?
Orders can be changed or cancelled within 2 hours of placement. After this window, the order has likely entered our fulfillment process and cannot be modified.